The Programme

Whats onthe Menu?

Three days of conversation, debate, and practical insight for South Africa’s senior CX leaders.

19 – 21 October 2026 | Houghton Hotel, Johannesburg

Inside the Programme

The CX Café agenda covers three days of high-calibre conversation across the topics that matter most to leaders responsible for customer experience strategy, delivery, and commercial performance.

 

Download the agenda to see the full speaker lineup, session formats, and programme detail across all three days.

Day 1 | 19 OCTOBER 2026
Pre-Conference Workshop

A full day of facilitated, practical work for a smaller group. Two workshops are available, each designed for application rather than passive listening.

 

Workshop 01: Operationalising the Customer Journey Facilitated by Antonia Oakes, Chairperson, CXSA

 

Workshop 02: Winning in the Age of AI and Synthetic Attention Facilitated by Simone Zanetti, Co-Founder, Zanetti AI Institute

 

Available as a paid add-on to your conference ticket. Workshop places are limited.

Day 2 | 20 OCTOBER 2026

Main Conference — Day One
A full day of fireside chats, panel discussions, on-stage interviews, and open roundtables. Practitioners from South Africa’s leading organisations sharing what actually works.
DAY 3 | 21 OCTOBER 2026
Main Conference — Day Two
The second conference day closes at 15:30. A focused morning and afternoon programme that ends with time to connect before you leave.
Topics on the Programme
CX as a Boardroom Priority
Operationalising the Customer Journey
CX and Commercial Performance
AI in the Customer Experience
Voice of the Customer at Scale
Employee Experience as a CX Driver
Loyalty and Engagement
The Future of CX: Top Trends Heading into 2027
  • CX as a Boardroom Priority
  • Operationalising the Customer Journey
  • CX and Commercial Performance
  • AI in the Customer Experience
  • Voice of the Customer at Scale
  • Employee Experience as a CX Driver
  • Loyalty and Engagement
  • The Future of CX: Top Trends Heading into 2027
Full session detail, speakers, and timings are included in the agenda document.

Download the Programme

Download the CX Café Agenda.

Complete the form below to access the full programme. The agenda will open directly in your browser once you submit.

Do you work for a consultancy, solution or technology provider and are you interested in discussing sponsorship or exhibition opportunities? If so, please tick the following box and we will reach out with more information about our tailored event and digital solutions.

Two simple steps.

What Happens Next

01

Access the Agenda

The agenda will open in your browser immediately after you submit the form. You can download it directly from there to save a copy.

02

Secure Your Place
If the programme looks right for you, conference tickets are available now. Prices increase as the event approaches — register sooner to lock in the current rate.
Register Now

Ready to Join 100+
Senior CX Leaders?

19 – 21 October 2026 | Houghton Hotel, Johannesburg

Conference tickets are available now. R6,999 per person (excl. VAT) — current rate available until 2 August 2026..

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