Your Esteemed Speakers

The People BehindThe Programme.

Senior practitioners from South Africa’s leading organisations. Selected because they are doing the work, not just talking about it.

Download the Agenda

See what these speakers will be discussing.

Register

Hear them in person. Tickets are available now.

Every speaker at CX Café was selected on one basis: they work inside a real organisation, facing the same complexity you do.

No consultants presenting from the outside. No generic keynote speakers recycling the same frameworks. The professionals on this stage come from South Africa’s leading organisations across financial services, retail, healthcare, FMCG, and technology — and they are here to share what is actually working in their businesses, not what looks good on a slide.

This is the room where honest conversations happen. Pull up a chair.

Meet the Baristas

The specialists behind
today's menu.

Each session crafted to order.

19-21 October 2026 | Houghton

Nolwazi Nzama

Executive

GoTyme Bank

Rajendra Chetty

Head of Care

L’Oréal

Jacqueline Calitz

Head of User and Customer Experience – Integrated Advice

First National Bank GH

Nadine Martin

Head of Business Operations & Risk

Peach Payments

Marnitz van Heerden

Head of Customer Experience

Discovery Limited

Kamohelo Potloane

Head of Customer Experience Development

Rand Water

Serisha Iyer

Data Enablement and Insights Lead

Nedbank CIB

Anesh Muthayan

Head of Digital EX & CX

Old Mutual

Itumeleng Makgati

Group Chief Information Officer

Nedbank

Mumbi Odame

Head of Client Experience and Design

Rand Merchant Bank

Taz Ramphisa

General Manager of Customer & Brand

BMW Group

Anna Nascimento

Head Digital Adoption

Absa Group

Jennifer van Oerle

Chief Operating Officer

Discovery Invest

Sne Dlamini

Chief Information & Technology Officer

Sasol Group

Sulaiman Motala

Global Head of Customer Experience

Ten Lifestyle Group

Kira Koopman

Lead: Digital Learning & Capability Building

Momentum Group Limited

Dishan Naicker

Head of Commercial, Informal Segment

Walmart Africa

Mateboho Malope

Managing Executive: Founder and Chief Architect of VodaBucks

Vodacom

Andrea Morley

Head of Customer Engagement

Cape Union Mart Group

Daryl Shapiro

Head of Customer Care,

Nando’s

Lettitia Findlay

Head of Marketing, Communication and Customer Experience

City Property Administration

Alexander Kleingeld

Chief Experience Officer

Net Nine Nine

Ayanda Hoho

Head of CRM, Client Experience & Insights

Land and Agricultural Development Bank of South Africa

Antonia Oakes

Chairperson

CXSA

Debbie Damant

Head of Visitor Experience

South African Tourism

Sicelo Champion

Head of Brand Activation and Own Retail

Miele

Dr Jacqui Nortje

Senior Behavioural Economist

Nedbank

Khanyisile Mungai

Customer Intelligence Lead

X, bigly labs

Nokuthula Maseko

Head of Customer Engagement

Sir Fruit

Charlene Matambo

Client Experience Manager

Capitec Business Banking

Rudi Whitaker

Head of Integrated Solution Services, Data Analytics and Enablement

Discovery

Simone Zanetti

Co-Founder

Zanetti AI Institute

Still Brewing

More Speakers
Being Announced.

The CX Café speaker lineup is still growing. New speakers are being confirmed regularly in the lead-up to October.

Be the first to hear when new names are added
to the programme.

Heard Enough to Know
You Want In?

19 – 21 October 2026 | Houghton Hotel, Johannesburg

Tickets are available now. Prices increase as the event approaches. Not ready to register yet? Download the full agenda first.