Your Esteemed Speakers

The People BehindThe Programme.

Senior practitioners from South Africa’s leading organisations. Selected because they are doing the work, not just talking about it.

Download the Agenda

See what these speakers will be discussing.

Register

Hear them in person. Tickets are available now.

Every speaker at CX Café was selected on one basis: they work inside a real organisation, facing the same complexity you do.

No consultants presenting from the outside. No generic keynote speakers recycling the same frameworks. The professionals on this stage come from South Africa’s leading organisations across financial services, retail, healthcare, FMCG, and technology — and they are here to share what is actually working in their businesses, not what looks good on a slide.

This is the room where honest conversations happen. Pull up a chair.

Meet the Baristas

The specialists behind
today's menu.

Each session crafted to order.

19-21 October 2026 | Houghton

Nolwazi Nzama
Executive

GoTyme Bank

Rajendra Chetty
Head of Care

L’Oréal

Head of User and Customer Experience – Integrated Advice
First National Bank GH
Head of Business Operations & Risk
Peach Payments
Marnitz van Heerden
Head of Customer Experience
Discovery Limited

Head of Customer Experience Development

Rand Water
Serisha Iyer
Data Enablement and Insights Lead
Nedbank CIB
Anesh Muthayan
Head of Digital EX & CX
Old Mutual
Group Chief Information Officer
Nedbank
Mumbi Odame
Head of Client Experience and Design
Rand Merchant Bank
Taz Ramphisa
General Manager of Customer & Brand
BMW Group
Anna Nascimento
Head Digital Adoption
Absa Group
Chief Operating Officer
Discovery Invest
Sne Dlamini

Chief Information & Digital Officer

Sasol Group
Sulaiman Motala
Global Head of Customer Experience
Ten Lifestyle Group
Lead: Digital Learning & Capability Building

Momentum Group

Dishan Naicker
Head of Commercial, Informal Segment
Walmart Africa
Managing Executive: Founder and Chief Architect of VodaBucks

Vodacom

Head of Customer Care,

Nando’s
Lettitia Findlay
Head of Marketing, Communication and Customer Experience
City Property Administration
Alexander Kleingeld
Chief Experience Officer
Net Nine Nine
Head of CRM, Client Experience & Insights
Land and Agricultural Development Bank of South Africa
Chairperson
CXSA
Head of Visitor Experience
South African Tourism
Head of Brand Activation and Own Retail
Miele

Senior Behavioural Economist

Nedbank
Customer Intelligence Lead
X, bigly labs
Head of Customer Engagement
Sir Fruit

Head of People & Culture

Lenmed

Head of Integrated Solution Services, Data Analytics and Enablement
Discovery
Co-Founder
Zanetti AI Institute

Chief Executive Officer

Henlo

Director of Customer Experience

CHEP

Customer Experience Lead

Advtech Group

Andrea Morley
Head of Customer Engagement
Cape Union Mart Group

Still Brewing

More Speakers
Being Announced.

The CX Café speaker lineup is still growing. New speakers are being confirmed regularly in the lead-up to October.

 

Be the first to hear when new names are added
to the programme.

Heard Enough to Know
You Want In?

19 – 21 October 2026 | Houghton Hotel, Johannesburg

Tickets are available now. Prices increase as the event approaches. Not ready to register yet? Download the full agenda first.

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